Client Updates
Comments(0) We have introduced two important changes within phpFoX to help better
serve clients in the future. Please take the time to read over each
change as this will effect every client.
1) Licensing System
The new licensing system is to help with product support to speed up
cases since our staff will know the full correct locations to each
clients website. This new system will also help prevent software piracy
in the near future. The current system is each client has entered their
domain name in our database. An example would be “yoursite.com”. The
new system requires that all clients enter the full domain to where
your site is located. So if your site is located at
“http://www.yoursite.com/” you can enter the following
“www.yoursite.com/” in our database. You can leave out the “http://” as
the system will add that for you. If your site is installed and running
in a folder like “http://www.yoursite.com/folder_name/” then you will
have to enter “www.yoursite.com/folder_name/” in our database. Another
option would be to run your site in a sub-domain which would look like
“http://sub.yoursite.com/”. You will then have to enter
“sub.yoursite.com/”.
Another change in the licensing system is how test sites are being
used. The following rules have been added to the software license:
“If needed to run a test site only for development purposes clients may
run the site in a folder, sub-domain or localhost. The folder or
sub-domain name must be called “phpfoxdev” and must be access
protected. Here are some examples:
1) http://www.yoursite.com/phpfoxdev/
2) http://phpfoxdev.yoursite.com/
3) http://localhost/
4) http://192.168.0.1/
One test site per license, for development purposes, may be installed
and run on a sub domain or folder of the licensed domain.”
We ask kindly that all clients update their license immediately to
prevent any sort of piracy notice from your host. We are giving out a
14 day grace period. This change will take effect on March 28 2007.
To change your licensed domain you will need to log into the phpFoX
clients area which is located here:
http://clients.phpfox.com/
Once you have logged in click on “Licenses” and then you will be able
to find all your licenses. Once there click on “View” for each license
and to the bottom of that page you should find “License Restrictions”.
That is where you will be able to edit your license.
2) Support Policy
Over the last month we have been looking into ways to improve our
product support. Our main concern was we did not have a stable support
policy unlike many other larger companies. So we brought in a new
consultant to work with us to look over our product support issues and
to create a solid support policy so we can focus on giving clients the
support they need. After looking over a lot of the issues our staff
face on a daily basis a very large number had to do with software
modifications and the assistance to help clients with modifications to
the core package. A very high number of issues had to do with
modifications done by clients that caused errors in the core package
which resulted in extra hours digging around foreign code to help fix
an issue that worked with a default build.
So with the stats in and research done on how many other companies work
with support and what actual “Product Support” stands for we have
created a new support policy that will take effect immediately.
The most important addition with the support policy is that the email
being used to contact our support staff must be the same email you have
with your license. If you were to enter in another email it will take
longer to fix your issue or answer your question as the staff will send
you a message to use your licensed email. The reason for this policy is
mainly to prevent the support of non-clients or clients that have not
updated their license.
For more information about the support policy please take a moment to
check it here:
http://www.phpfox.com/policy/
